A new report from RetailNZ shows that retail crime has surged in New Zealand, with 92% of retailers affected in the past year. This is putting increased pressure on jewellers to prevent theft and protect staff.
The RetailNZ Retail Crime Report 2023 estimates the total cost of retail crime to be $2.6 billion annually. This includes $1.35 billion in losses from stolen goods, and additional costs from responding to crime and the impact on staff wellbeing.
Shoplifting most common
The report found that shoplifting was the most prevalent type of retail crime, affecting 82% of retailers over the past 12 months.
Jewellery retailers are particularly vulnerable to shoplifting of small valuable items that can be easily concealed.
Under-reporting an issue
The report highlights that significant under-reporting of crime is an industry-wide issue. On average only 37% of incidents are reported to Police.
RetailNZ strongly recommends jewellers report all crime incidents, to ensure Police can see the true scale of offending and assign appropriate resources.
Violent crime a growing concern
While non-violent theft is most common, the survey found a concerning increase in violent crime such as robbery and assault.
37% of retailers experienced a robbery in the past year, and 23% experienced physical assault of staff or customers.
Jewellery retailers are at high risk of violent robbery including ram raids and armed hold ups. The high value of jewellery stock means significant losses from even a single incident.
Ram raids on the rise
Police data shows ram raids have dramatically increased. Over the 12 months to August 2023, 760 ram raids were reported to Police – more than six times higher than six years ago.
Police resourcing is being increased to tackle ram raids. The latest data showed a decrease in incidents in August 2023. However, ram raids remain a serious risk for jewellers.
Support welcomed but more action needed
RetailNZ welcomed recent government support through the Retail Crime Prevention Programme. However the peak body notes that more action is needed from central and local government, Police, retailers and staff to bring down retail crime rates.
Jewellers urged to take action
RetailNZ recommends jewellers:
- Have strong health and safety programmes including prevention, training, de-escalation, and post-event support.
- Communicate with other retailers and the Police. Know what is going on and report all crime.
- Invest in and review security systems – using cameras, physical barriers, and ensuring there are clear lines of sight to the street.
- Collaborate with Retail NZ to share information about crime prevention initiatives.
Alongside reporting all incidents, tailored crime prevention and protection measures are key to addressing the growing cost of retail crime.
