As the retail industry increasingly adopts generative AI into its operations, the jewellery sector finds itself at an important moment, with the technology looking likely to be incorporated into many aspects of customer service, personalisation, and operations.A recent survey conducted by Salesforce and the Retail AI Council unveils a comprehensive overview of the current state of generative AI adoption across the retail landscape, providing critical insights that are particularly relevant for jewellers.Generative AI Adoption in Retail: A Primer for JewellersThe survey reveals that 36% of retail employees are currently utilising generative AI, with projections indicating an increase to 45% by…

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